We make every effort to ship the right product, but we understand that mistake will happen. As a business we will do our best to keep these mistakes to a minimum. If they do occur, we will take the corrective action to handle the problem.
All orders cancelled after 24hr of the order being placed are subject to a 5% processing fee
If Barnette’s Engines ship the wrong product to a customer, Barnettes Engines will pay the return shipping cost. Once Barnette’s Engines received the returned item, the correct item will be shipped.
If the customer orders the wrong product, he/she is responsible for return shipping cost of the product. Once the returned item is received, Barnette’s Engines will ship the customer’s new order.
If the customer is returning a product for a refund, the customer is responsible for all shipping charges. The refund for the product purchased will be credited to the customer once the product is recieved at Barnettes Machine Shop; in the same condition in which it was sold. Fees for shipping to and from the customer and a 20% restocking fee will be deducted from the customer’s refunded bill.